General Terms and Conditions
CALENDULAPHARMA.COM
These GTC apply to the https://calendulapharma.com website and its legal relations and is permanently available on the same website.
Please read this document carefully before finalizing your order, because by finalizing your order you accept the contents of these GTC!
If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided.
This document is not a written contract, is written in Hungarian and does not refer to a code of conduct.
- Company details
- Concepts
- Scope and adoption of the SA
- Basic provisions
- Products and services available for purchase, shopping basket
- Essential characteristics of the subject of the contract, price
- Registration
- Placing, receiving and shipping your order
- Special provisions for online sales
- Fulfilling orders
- Right of withdrawal
- Reservation of rights, ownership clause
- Miscellaneous provisions
- Complaints handling policy
- Copyrights
- Data protection
- Relevant legislation
1. Company details
Name of the Company: Calendula Pharma Co. Ltd.
The registered office and postal address of the Company: 8653 Ádánd, Darázsi u. 3.
The Company's contact details, the e-mail address regularly used to communicate with customers: contact@calendulapharma.com
Company registration number: 14-09-310918
Tax number: 23048081-2-14
Bank account number: Erste Bank 11600006-00000000-45602845
SWIFT code: GIBAHUHB
Data protection registration number: ongoing...
Details of the hosting provider: PaprikaSoft Ltd.
Head office, mailing address: 8600 Siófok, Aradi vértanúk útja 36.
Email: office@paprikasoft.com
Telephone: +36 20 414 0284
2. Concepts
Parties: Seller (= Operator/Company) and Buyer (= Customer/Consumer) together
Consumers: a natural person acting outside the scope of his or her profession, self-employment or business activity
Consumer contract: a contract where one of the parties is a consumer
Website: this website, which is used to conclude the contract
Operator: who is the www.calendulapharma.com offers its products for sale on an electronic platform;
www.calendulapharma.com: website maintained by the Operator;
Content: (i) any data and/or information (including images, graphics, logos, graphic elements, videos, files, text, designs) that are visible and accessible on the Website; (ii) any data and/or information contained in any e-mail and/or other message sent by the Operator to the Customer via electronic communication means; (iii) data, information and prices relating to third parties partnered with the Operator and the services provided by them (in particular, but not limited to: courier services);
Newsletter: commercial messages and communications sent periodically by electronic means (e-mail, SMS) by the Operator to Users subscribed to the newsletter service, which are https://calendulapharma.com changes/news concerning the site, the https://calendulapharma.com informs and provides information about the Products displayed and/or promotions and discounts organised/undertaken by the Operator in the given period;
Contract: Sales contract between Seller and Buyer using the Website and electronic mail
A device that enables communication between remote parties: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements with order forms published in the press, catalogues, telephones, faxes and Internet access devices.
Contract between remote parties: a consumer contract which is concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract.
Product: all marketable movable goods (herbal food supplements) included in the offer of the Website and intended for sale on the Website, which are the subject of the Contract
Business: a person acting in the course of his or her profession, self-employed occupation or business
Buyer/Or: the person who enters into a contract with the person making a purchase offer via the Website
Order: the Buyer makes a written purchase offer to the Operator for one or more Products on the Website.
Price range: the purchase price of the Products to be ordered from the Operators in an Order, minus the value of any discount coupons and/or vouchers used/claimed by the Customer, i.e. the total amount payable by the Customer to the Operator after placing the Order.
Commercial Notice: any notification sent by electronic communication means (e.g. e-mail, SMS, mobile notification, web notification, etc.) containing general and thematic information about products similar to or complementary to those previously purchased; other offers and promotions; or the results of market and opinion surveys.
3. Scope and adoption of the GTC
The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation. Accordingly, these General Terms and Conditions contain the rights and obligations between you and us, the conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.
The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.
You must read the provisions of these GTC before finalising your order. By making a purchase through the online shop, you accept the provisions of these GTC and the GTC shall form an integral part of the contract between you and the Seller.
4. Basic provisions
4.1. Language of the contract, form of the contract
The language of the contracts covered by these GTC is Hungarian.
The contracts covered by these GTC are written contracts and are not registered by the Seller.
4.2 Hungarian law shall govern the issues not regulated in these GTC and the interpretation of these GTC, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code („Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.). The binding provisions of the relevant legislation shall apply to the parties without any specific stipulation.
4.3 These GTC shall be effective from 17 April 2023 and shall remain in force until revoked. The Company shall be entitled to amend these GTC unilaterally. The Company will publish the amendments on the website 11 (eleven) days before they enter into force. By using the Website, the Customer agrees that all regulations relating to the use of the Website shall automatically apply to him/her.
4.4 The Customer, when accessing the webshop website operated by the Company or reading its content in any way, even if he is not a registered Customer of the webshop, acknowledges the provisions of the GTC as binding for him. If the Customer does not accept the terms and conditions, he is not entitled to view the content of the webshop.
4.5 The Company reserves all rights in and to the webshop website, any part of the webshop website and the content displayed thereon, and the distribution of the website. You may not download, electronically store, process or sell the content or any part of the content of the webshop without the Company's written consent.
5. Range of products and services available for purchase, composition of shopping basket
5.1 The products displayed can only be ordered online. The prices displayed for the products are in HUF and include VAT, but do not include delivery charges. No extra packaging costs will be charged.
5.2 In the webshop, the Company shall display the name and description of the product in detail, and shall display a photo of the products. The images displayed on the data sheet of the products may differ from the reality and may be used as illustrations.
5.3 If a promotional price is introduced, the Company shall fully inform the Customers about the promotion and its exact duration and reason.
5.4 In case of home delivery, the ordered products are delivered to the settlements of Hungary by GLS courier service and GLS Parcel Point parcel delivery service. The webshop contains 46 products, the Company reserves the right to change the selection and prices, new products may be added and some products may be discontinued.
6. Essential characteristics of the subject of the contract, price
6.1 The main characteristics of the product you wish to purchase are set out in the detailed description on the sub-page of the product. The Company shall not be liable for any damage resulting from misinterpretation of the description of the brochure.
6.2 The prices of the Products are those indicated on the website. After the order is placed, the system will send an automatic confirmation e-mail, the prices indicated therein will be guaranteed by the Company, i.e. the Company will invoice the ordered products at the prices indicated in the confirmation, regardless of any price changes after the order is placed.
7. Registration
To shop in the store, you can register on the website, which has the advantage that you don't have to enter your details over and over again for each purchase. To register, you will need to enter your personal details: username, email address and password by clicking on [Account/Register].
Only one registration can be made for each email address. When you submit your registration, our system will send a verification email to the email address you have provided, containing a link to validate your registration. This is necessary to avoid incorrect registrations. If you have validated your registration correctly by following the link in the email, you will then be able to place an order on our website at any time. If you are already a registered customer, you can log in by clicking on the login button and entering your e-mail address and password before making a purchase. If you have forgotten your password, click on „Forgot your password?”, then enter the email address you provided when you registered and the system will send you a link to generate a new password to the registered email address.
8. Placing, receipt and delivery of the Order
8.1 The information provided on the Website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you shall be deemed to be the Bidder.
By clicking on the „Submit Order” button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall be subject to payment in the event of confirmation by the Seller in accordance with these GTC. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these GTC, you are released from your obligation to bid.
To order, click on the ’Add to Cart’ button on the product page.
Placing an order without registering/logging in or registering consists of 5 stages:
- Section 2: Login / Registration / Visit Website
- Section 4: Enter and select billing and delivery addresses
- Section 3: Choice of delivery method (home delivery / personal collection / point of delivery)
- Section 4: Choosing the payment method
- Stage 3: Text notification of the success of the order.
You can also backtrack between stages or cancel your order at any time.
8.2. Order processing, conclusion of the contract:
You may place your order at any time. The Seller will confirm your offer by e-mail no later than the working day after you send your offer. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your mail system.
The webshop provides the invoices to the Customers electronically. Electronic invoices will be sent to your customers by e-mail and/or on paper, enclosed in the delivery package.
8.3. Cancellation and modification of submitted and confirmed orders: submitted and confirmed orders can be cancelled within 24 hours of placing the order by sending an e-mail to calendulapharma1@gmail.com and info@gls-hungary.com or by calling +36-30-2288-962, providing the customer's exact details.
9. Special provisions for online sales
9.1 Any User/Customer may access the Website. The Operator reserves the right to restrict the Customer's/Customer's right to place an Order and access to it and/or the choice of a payment method, if the Customer's/Customer's activity on the Website may jeopardise the smooth operation of the Website and/or cause damage to the Operator. In such a case, the Customer/Customer may contact the Operator's Customer Service, where he/she will be informed of the reason(s) for the restriction(s).
9.2 The Client may contact the Operator through the contact details provided by the Operator. The Operator shall be responsible for the truthfulness and accuracy of the information provided by the Customer for the purpose of contacting him.
9.3 If, in the opinion of the Operator, the traffic from a particular Internet network is higher than the average, the Operator reserves the right to introduce the use of a „captcha” type code for Users/Customers/Customers visiting the Website, in order to protect the content and all information on the Website.
9.4 The Content on the Website, in particular the information used to describe the Products, does not constitute an offer by the Operator, they are for presentation purposes only, the images on the Website are for illustration purposes only. No Content sent to the Customer or Buyer by any means of communication (electronic, telephone, etc.) or obtained by the Customer/Buyer by means of access, visit and/or browsing shall constitute a contractual obligation or a binding offer on the part of the Operator and/or, if any, a contractual obligation or a binding offer on the part of the Operator's employee/agent who has transmitted the Content.
9.5. The Operator may entrust the performance of services related to the execution of the Order to a third party with prior and/or simultaneous notification of the Customer. This is not subject to the Customer's consent. The Operator shall, however, in such cases also be liable for the performance of its obligations arising from the Agreement with the Customer.
10. Fulfilling orders
10.1. Home delivery
- The Seller delivers the ordered products to Budapest and to specific locations in Hungary with the GLS courier service. The delivery time is usually 3-4 working days from the order date, which may vary depending on the availability of stock. Information about the delivery date will be sent by e-mail.
- The Seller sends the ordered parcels abroad also with the GLS courier service. For orders to foreign countries, the delivery will be made to the countries listed below. The delivery time may vary from country to country. For more information, please contact our customer service.
- Austria
- Romania
- Czech Republic
- Slovakia
- Poland
- Luxembourg
- San Marino
- Monaco
- Germany
- Belgium
- Bulgaria
- Denmark
- United Kingdom
- Finland
- France
- Greece
- Netherlands
- Horváthia
- Ireland
- Italy
- Portugal
- Spain
- Sweden
- Slovenia
- Cyprus
- Estonia
- Latvia
- Lithuania
- Malta
Transport costs for foreign countries:
- Up to 0,5 kg: 7000 HUF (Ft)/pack, 18 EUR/pack
Over 0,5 kg: 10.000 HUF (Ft)/package, 26 EUR/package - For purchases from any other country, the Buyer should contact the Seller before purchase for shipping costs at +36-30-2288-962 or calendulapharma1@gmail.com.
10.2. Domestic delivery charges
- Gross 40 000 HUF for orders above the delivery charge up to 2 kg: 0 Ft (only in Hungary)
- Gross 40 000 HUF for orders below the delivery charge up to 2 kg: 2000 Ft (only in Hungary)
- Over 2 kg in case of an order, the Seller's staff will contact the Customer at the contact details provided at the time of ordering!
When picking up via GLS ParcelShop, the parcel will typically be delivered to the machine within 2-4 working days from the order date. The Customer will be informed of the expected time of pick-up by e-mail. Parcels arriving at the GLS Parcel Point will be stored at the acceptance point for 5 days and then returned to the sender of the parcel.
Courier deliveries are made on weekdays between 8:00 and 18:00.
If the Customer is not at home within this time frame, please provide a delivery address (e.g. workplace) where couriers can reach you in any case.
The parties agree that in case of prepayment, the Seller is not able to deliver the ordered product(s) to the courier service until the full amount of the transfer has been received.
10.3 Deadline for performance
The general delivery time for the order is 30 days maximum from the date of order confirmation.
Please note that:
- the state of emergency declared due to the coronavirus,
- special legal measures taken in an emergency situation and published in the Hungarian Gazette,
- the measures taken by the persons acting for the performance of the contract (payment service provider and the transport partner) in the event of an emergency
the performance of the contract is affected as a force majeure event.
Force majeure may prevent or delay the Seller from performing its contractual obligations, for which the Seller cannot be held liable under the Civil Code.
In order to deal with any hindrance or delay, the Seller is entitled to:
- suspend or defer performance of the contract,
- refuse performance of a contract already concluded on the grounds of impossibility (where force majeure makes performance impossible foreseeably).
In the event of suspension or deferment of performance of the contract, the Seller shall perform its contractual obligations at a deferred date in view of force majeure.
In the event of impossibility of performance of the contract, the contract shall be terminated pursuant to the Civil Code and the purchase price already paid shall be returned to the Customer. In the event of a refund of the purchase price, the Seller shall apply the payment method used by the Buyer or the refund method individually negotiated by the Parties.
10.4. Purchase price and payment methods, terms and conditions
Prices are in HUF and include VAT 27%. Prices are indicative. The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The modification of prices does not cover contracts already concluded.16. Relevant legislation)
Products on the website may be purchased through the website for private use only. If you would like to buy as a reseller, please contact our customer service at contact@calendulapharma.com at.
The available methods of payment for the products ordered are determined by the Seller and displayed on the website when the order is placed. The payment methods made available by the Seller shall be selected by the Customer during the ordering process.
The Customer is obliged to pay the purchase price of the ordered products and the delivery fee according to the payment method chosen by him/her when placing the order.
10.4.1 Bank transfer:
If you wish to pay by bank transfer, please select the bank transfer option when placing your order.
You will receive a confirmation email with your order, which will contain the details required to make an advance payment.
The bank account of Calendula Pharma Co. Ltd., the official bank account of calendulapharma.com webshop operator. Please enter the order number and the name on the order in the message field.
Referral details:
ERSTE BANK Hungary Zrt.
Calendula Pharma Co. Ltd.
11600006-00000000-45602845
10.4.2. Paypro credit card payment:
The Buyer acknowledges that, if he/she chooses to pay online, the payment service is provided by Calendula Pharma Co. Ltd., PayPro S.A. (head office: Poznań, ul. Kanclerska 15, 60-327 Poznań, registered at the District Court of Poznań, registration number: 0000347935, Community tax number: 7792369887) is provided by PayProPro.co.uk (PayPro.s.p., registered at the District Court of Poznań, registration number: 0000347935, Community tax number: 7792369887). PayPro provides the highest level of online security. It guarantees the security of payments and personal data.
In the event of using the online payment method, it may be necessary to record the Customer's credit card details on the online interface, in view of which the Customer uses the online payment method in each case solely at his/her own risk. If the online payment method is chosen, the Company does not receive the Customer's credit card details, does not have access to them and the details are not transmitted to the Company. This data is processed exclusively by PayPro S.A. and by choosing the online payment method and entering the credit card data, the Customer expressly consents to this data processing.
Paypro frequently asked questions: https://payproglobal.com/faq/
Find a Paypro order: https://payproglobal.com/customer-support#order-lookup
10.4.3. Paypal payment:
With 192 million active accounts in more than 200 countries around the world, PayPal allows anyone to shop safely, conveniently and cost-effectively.
The advantage is that PayPal, like commercial banks, keeps your information safe. The data is handled in a highly encrypted system (SSL, https).
By registering with PayPal, you will create a PayPal account to which you can link your credit card (importantly, it must be suitable for online payments), so that when you make a purchase, it is considered a card payment.
How does the payment work?
PayPal payment options:
- If you already have a PayPal account, you will need to enter the email address and password you provided when registering to pay. You can pay using the credit card associated with your account.
- If you are not registered with PayPal, you will need to provide the following information so that you can pay for your purchase using PayPal's payment system:
- Country: the country where the card was issued
- Card Number: the bank card number
- Expires: expiry date of the credit card in dd/mm order
- CSC: Three-digit security code on the back of the card
- First name: First name
- Last name: Last name
- Address line 1: Address (street, house number, door, etc.)
- Address line 2: Optional field
- City: city
- State / Province / Region : State, Province, Region (county)
- Postal code: postal code
- Phone number: Phone number. (format pl. +36301234567)
- E-mail: confirmation will be sent to the e-mail address provided here
- Password: Password (required if you want to register).
- Confirm password: Confirm password
- Agree & Continue: approval
More information and PayPal registration: www.paypal.com
11. Right of withdrawal
11.1. 8:1 § 1 paragraph 1 point 3 only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, thus legal persons may not exercise the right of withdrawal without justification! The consumer has the right to withdraw from the contract without giving a reason according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal
a) in the case of a contract for the sale of goods
aa) the product,
ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,
by the consumer or by a third party other than the carrier and indicated by the consumer, within a time limit of 14 days from the date of receipt of the goods by the consumer.
Nothing in this point shall affect the consumer's right to exercise his right of withdrawal as set out in this point during the period between the date of conclusion of the contract and the date of receipt of the goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.
11.2. Cancellation notice, exercise of the consumer's right of withdrawal or termination
The consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by making a declaration to the customer service.
The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The time limit is 14 days.
The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer.
The Seller shall acknowledge the consumer's withdrawal immediately upon receipt on an electronic medium, provided that the Seller also offers the consumer the right of withdrawal on its website.
11.2.1. Obligations of the Seller in the event of withdrawal by the consumer
- Seller's obligation to refund
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within 14 days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.
- How the Seller is obliged to refund
In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount returned to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee as a result. The Seller shall not be liable for any delay due to the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
- Additional costs
If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.
- Right of retention
The Seller may withhold the amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.
11.2.2. In the event of withdrawal or termination of the consumer's obligations
- Returning the product
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer must return the product immediately, but no later than fourteen days from the date of withdrawal, or hand it over to the Seller or a person authorised by the Seller to receive the product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.
- Payment of costs related to the return of the product
The consumer bears the cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the date of notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.
- Consumer liability for depreciation
The consumer is liable for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.
11.3. The right of withdrawal may not be exercised in the following cases
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):
a) in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
b) for a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period set for exercising the right of withdrawal;
c) in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
d) perishable or short-lived products;
e) for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
f) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
g) an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
h) in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
i) the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
j) for newspapers, periodicals and periodicals, with the exception of subscription contracts;
k) for contracts concluded by public auction;
l) for contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, where a deadline or period for performance has been specified in the contract;
m) in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.
12. Reservation of rights, reservation of ownership
If you have previously ordered a Product but did not receive it at the time of delivery (not including where you have exercised your right of withdrawal) or the Product has been returned to the Seller with no indication that you have not sought it, the Seller will make the fulfilment of the order conditional on payment in advance of the purchase price and delivery costs.
The Seller may withhold delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including in the case of products paid for by bank transfer, where the Buyer transfers the purchase price in the currency of the Member State in which the product is sold and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
13. Miscellaneous provisions
If any part of these GTC becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.
If the Company fails to exercise a right under the GTC, the failure to exercise that right shall not be deemed a waiver of that right. No waiver of any right shall be valid unless expressly stated in writing. The Company's failure on one occasion to insist strictly on a material term or provision of the GTC shall not constitute a waiver of its right to insist on strict compliance with that term or provision in the future.
Purchasing via the webshop implies the Customer's knowledge and acceptance of the possibilities and limitations of the Internet. The Customer acknowledges that he/she must assess the possible risks associated with browsing and shopping on his/her own and ensure the safe use of his/her computer and the protection of the data stored on it.
The Company shall not be liable for any damages arising from force majeure or other events beyond its reasonable control, including but not limited to
- from the use or malfunction of this website,
- from altering the data by anyone,
- the delay in the transmission of information,
- caused by viruses,
- software failure, internet network failure, other technical failure,
- for damage caused by line or system failure.
- The Company shall not be liable in any way if the delay in delivery or other problem or error is caused by inaccurate and/or incorrect information provided by the Customer.
The Company excludes all liability for the conduct of users of the website.
The Company and the Customer shall try to settle their disputes amicably.
14. Complaints handling procedure
Our store aims to fulfil all orders with the right quality and to the full satisfaction of the customer. If the Customer has any complaints about the contract or its performance, he/she may send a complaint to the above e-mail address or by letter.
Our Company will promptly investigate the verbal complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint, the Company will promptly make a record of the complaint and its position on the complaint and provide a copy to the Customer. If it is not possible to investigate the complaint immediately, the Company shall make a record of the complaint and provide a copy to the Customer.
The complaint shall be addressed by the Customer to contact@calendulapharma.com by e-mail, or by postal mail sent to the postal address: 8653 Ádánd, Darázsi utca 3. The Supplier shall investigate the Buyer's complaint within 30 days and shall inform the Buyer in writing of the outcome of the investigation and the remedies available to the Buyer. A copy of the reply shall be kept for 3 years and shall be presented to the control authorities upon request.
15. Copyright
After the https://calendulapharma.com as a copyrighted work, it is prohibited to download (reproduce), retransmit to the public, otherwise use, electronically store, process or sell the content of the https://calendulapharma.com website or any part thereof without the written consent of the Company.
Any material from the https://www. calendulapharma.com website and its database may be reproduced with written consent only by linking to that website.
The Company reserves all rights to all elements of its service, its domain names, the secondary domain names formed from them and its Internet advertising space.
The adaptation or decompilation of the contents of the website or parts thereof; the creation of Customer IDs and passwords in an unfair manner; the use of any application that allows the website or any part thereof to be modified or indexed.
16. Data protection
The privacy policy of this website is available at: https://calendulapharma.com/adatkezelesi-tajekoztato/
17. Relevant legislation
The Contract shall be governed by the provisions of Hungarian law, and in particular by the following laws:
- Act CLV of 1997 on Consumer Protection
- Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
- Act V of 2013 on the Civil Code
- Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
- Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
- 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
- Act LXXVI of 1999 on Copyright Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information
- REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
- REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
Date of entry into force of these GTC: 20.04.2023.