General Terms and Conditions

CALENDULAPHARMA.COM

These GTC apply to the website https://calendulapharma.com and its legal relations and are permanently available on the same website.

Please read this document carefully before finalising your order, because by finalising your order you accept the contents of these GTC!

If you have any questions regarding these Terms and Conditions, the use of the website, the products, the purchase procedure or if you wish to discuss your specific requirements with us, please contact us using the contact details provided.

This document does not constitute a written contract, is written in Hungarian and does not refer to a code of conduct.

1. Company details
2. Definitions
3. Scope and adoption of the GTC
4. Basic provisions
5. Range of products and services available for purchase, composition of the basket
6. Price an essential characteristics of the subject of the contract
7. Registration
8. Placing, receipt and delivery of the order
9. Special provisions for online sales
10. Fulfilment of orders
11. Right of withdrawal
12. Reservation of rights, reservation of title
13. Miscellaneous provisions
14. Complaints handling procedure
15. Copyright
16. Data protection
17. Relevant legislation

1. Company details

Company name: Calendula Pharma Co. Ltd.
Company’s registered office, postal address: 8653 Ádánd, Darázsi u. 3., HU
The contact address of the Company, its electronic mail address regularly used to communicate with its customers: contact@calendulapharma.com
Company registration number: 14-09-310918
Tax number: 23048081-2-14
Bank account number: Erste bank 11600006-00000000-45602845
SWIFT code: GIBAHUHB
Data protection registration number: pending…

Details of the hosting provider: PaprikaSoft Kft.
Address, mailing addres: 8600 Siófok, Aradi vértanúk útja 36., HU
E-mail: office@paprikasoft.com
Phone: +36 20 414 0284

2. Definitions

Parties: the Seller (= Operator/Company) and the Buyer (= Customer/Consumer) together

Consumer: a natural person acting outside the scope of his profession, self-employed occupation or business activity

Consumer contract: a contract to which one of the parties is a consumer

Website: this website which is used for the conclusion of the contract

Operator: who offers his products for sale on the electronic platform www.calendulapharma.com;

www.calendulapharma.com: the website maintained by the Operator;

Content: (i) any data and/or information (including pictures, images, logos, graphics, videos, files, text, designs) visible and accessible on the Website; (ii) any data and/or information contained in any e-mail and/or other message sent by the Operator to the Customer via electronic means of communication; (iii) data, information and prices relating to third parties partnered with the Operator and the services provided by them (in particular, but not limited to: courier services);

Newsletter: commercial messages and communications sent periodically by electronic means (e-mail, SMS) by the Operator to Users subscribed to the newsletter service, which inform and provide information about changes/news concerning the https://calendulapharma.com website, the Products displayed on https://calendulapharma.com and/or promotions and discounts organised/undertaken by the Operator in a given period;

Contract: Sales contract between Seller and Buyer using the Website and electronic mail

A device that enables communication between remote parties: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements with order forms published in the press, catalogues, telephones, faxes and Internet access devices.

Contract between remote parties: a consumer contract which is concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract.

Product: all marketable movable goods (herbal food supplements) included in the offer of the Website and intended for sale on the Website, which are the subject of the Contract

Company: a person acting in the course of his or her profession, self-employed occupation or business

Customer/You: the person who enters into a contract making a purchase offer via the Website

Order: the Customer makes a written purchase offer to the Operator for one or more Products on the Website.

Basket/Shopping bag value: the amount of the purchase price of the Products to be ordered from the Operators in an Order, less the value of any discount coupons and/or vouchers used/claimed by the Customer, i.e. the total amount payable by the Customer to the Operator after placing the Order.

Commercial Notification: any notification sent by electronic communication means (e.g. e-mail, SMS, mobile notification, web notification, etc.) containing general and thematic information about products similar to or complementary to those previously purchased; other offers and promotions; or the results of market and opinion surveys.

3. Scope and adoption of the GTC

The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter “GTC”), in addition to the provisions of the applicable mandatory legislation. Accordingly, these General Terms and Conditions contain the rights and obligations between you and us, the conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

The technical information necessary for the use of the Website, which is not contained in these GTC, is provided by other information available on the Website.

You must read these GTC before finalising your order. By making a purchase through the Website, you accept the provisions of these GTC and these GTC shall form an integral part of the contract between you and the Seller.

4. Basic provisions

4.1. Language of the contract, form of the contract

The language of the contracts covered by these GTC is English.
Contracts covered by these GTC shall be deemed to be contracts in writing and shall not be registered by the Seller.

4.2. Issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.). The binding provisions of the relevant legislation shall apply to the parties without any specific stipulation.

4.3. These GTC shall be effective from 17 April 2023 and shall remain in force until revoked. The Company shall be entitled to amend these GTC unilaterally. The Company will publish the amendments on the website 11 (eleven) days before they enter into force. By using the Website, the Customer agrees that all regulations relating to the use of the Website shall automatically apply to him/her.

4.4. The Customer, when accessing the webshop website operated by the Company or reading its contents in any way, even if he is not a registered Customer of the webshop, acknowledges the provisions of the GTC as binding for him. If the Customer does not accept the terms and conditions, he is not entitled to view the content of the webshop.

4.5. The Company reserves all rights in and to the webshop website, any part thereof and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process or sell the content or any part of the content of the webshop without the Company’s written consent.

5. Range of products and services available for purchase, composition of the basket

5.1. The products displayed can only be ordered online. The prices displayed for the products are in HUF and include VAT, but do not include delivery charges. No extra packaging costs will be charged.

5.2 In the webshop, the Company shall display the name and description of the product in detail, and shall display a photo of the products. The images displayed on the data sheet of the products may differ from the reality and may be used as illustrations.

5.3 If a special price is introduced, the Company shall inform the Customers in full about the special offer and its exact duration and reasons.

5.4. The webshop contains 46 products, the Company reserves the right to change the selection and prices, new products may be added and some products may be discontinued.

6. Price an essential characteristics of the subject of the contract

6.1 The main characteristics of the product you wish to purchase are set out in the detailed description on the sub-page of the product. The Company shall not be liable for any damage resulting from misinterpretation of the description of the brochure.

6.2 The prices of the products are those indicated on the website. After placing an order, the system will send an automatic confirmation e-mail, the prices indicated therein are guaranteed by the Company, i.e. the Company will invoice the ordered products at the prices indicated in the confirmation, regardless of any price changes after the order has been placed.

7. Registration

To shop in the store, you can register on the website, which has the advantage that you don’t have to enter your details over and over again for each purchase. To register, you will need to enter your personal details: username, email address and password by clicking on [Account/Register].

Only one registration can be made for one email address. When the registration is sent, our system will send a verification email to the email address you have provided, containing a link to validate the registration. This is necessary to avoid incorrect registrations. If you have validated your registration correctly by following the link in the email, you will then be able to place an order on our website at any time. If you are already a registered customer, you can log in by clicking on the login button and entering your e-mail address and password before making a purchase. If you have forgotten your password, click on “Forgot your password?”, then enter the email address you provided when you registered and the system will send you a link to generate a new password to the registered email address.

8. Placing, receipt and delivery of the order

8.1 The information provided on the Website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you shall be deemed to be the Bidder.

By clicking on the “Submit Order” button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall, in the event of confirmation by the Seller in accordance with these GTC, entail an obligation to make payment. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these GTC, you are released from your obligation to bid.

To place an order, you can click on the ‘Add to Cart’ button on the Products page.

Placing an order without registering/logging in or registering consists of 5 stages:

• Stage 1: Login / Registration / Visit Website
• Stage 2: Enter and select billing and shipping addresses.
• State 3: Select delivery method (home delivery / personal delivery / pick-up point)
• Stage 4: Select payment method
• Stage 5: Text notification of the success of the order

You can go back and forth between each stage or cancel the order at any time.

8.2. Order processing, contract creation:

You may place your order at any time. The Seller will confirm your offer by e-mail no later than the working day after you send your offer. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your mail system.

The online shop will make the invoices available to the Buyers electronically. Electronic invoices are sent to their customers by e-mail and/or on paper, enclosed in the delivery package.

8.3. Cancellation and modification of orders sent and confirmed: orders sent and confirmed can be cancelled within 24 hours of placing the order by sending an e-mail to calendulapharma1@gmail.com and info@gls-hungary.com or by calling +36-30-2288-962, providing the customer’s exact details.

9. Specical provisions for online sales

9.1 Any User/Customer may access the Website. The Operator reserves the right to restrict the Customer’s/Customer’s right to place an Order and access to it and/or the choice of a payment method, if the Customer’s/Customer’s activity on the Website may jeopardise the smooth operation of the Website and/or cause damage to the Operator. In such a case, the Customer/Customer may contact the Operator’s Customer Service, where he/she will be informed of the reason(s) for the restriction(s).

9.2 The Customer may contact the Operator via the contact details provided by the Operator. The Operator shall be responsible for the truthfulness and accuracy of the information provided by the Customer for the purpose of contacting him.

9.3 If, in the opinion of the Operator, there is above average traffic from a particular Internet network, the Operator reserves the right to introduce the use of a “captcha” type code for Users/Customers/Customers visiting the Website in order to protect the content and all information on the Website.

9.4 The Content displayed on the Website, in particular the information used to describe the Products, does not constitute an offer by the Operator, they are for presentation purposes only, the images on the Website are for illustration purposes only. No Content sent to the Customer or Buyer by any means of communication (electronic, telephone, etc.) or obtained by the Customer/Buyer by means of access, visit and/or browsing shall constitute a contractual obligation or a binding offer on the part of the Operator and/or, if any, a contractual obligation or a binding offer on the part of the Operator’s employee/agent who has transmitted the Content.

9.5 The Operator may entrust a third party with the performance of services related to the execution of the Order, with prior and/or simultaneous notification of the Customer. This is not subject to the Customer’s consent. The Operator shall, however, in such cases also be liable for the performance of its obligations arising from the Agreement with the Customer.

10. Fulfilment of orders

10.1. Home delivery

• The Seller delivers the ordered products to Budapest and to specific locations in Hungary by GLS courier service. The delivery time is usually 3-4 working days from the order date, which may vary depending on the availability of stock. Information about the delivery date will be sent by e-mail.
• The Seller sends the ordered parcels abroad also with the GLS courier service. For orders to foreign countries, the delivery will be made to the countries listed below. The delivery time may vary from country to country. For more information, please contact our customer service.
  • Austria
  • Romania
  • Czech Republic
  • Slovakia
  • Poland
  • Luxembourg
  • San Marino
  • Monaco
  • Germany
  • Belgium
  • Bulgaria
  • Denmark
  • United Kingdom
  • Finland
  • France
  • Greece
  • Netherlands
  • Croatia
  • Ireland
  • Italy
  • Portugal
  • Spain
  • Sweden
  • Slovenia
  • Cyprus
  • Estonia
  • Latvia
  • Lithuania
  • Malta

Transport costs for foreign countries:

• up to 0,5 kg: 7000 HUF (Ft)/package, 18 EUR/package
  above 0,5 kg: 10.000 HUF (Ft)/package, 26 EUR/package
• For purchases from all other countries, the Buyer should contact the Seller at +36-30-2288-962 or calendulapharma1@gmail.com before the purchase for shipping costs.

10.2. Delivery charges inland

• For orders over 40 000 HUF gross, the delivery fee up to 2 kg: 0 HUF (only in Hungary)
• For orders under HUF 40 000 gross, the delivery fee up to 2 kg: HUF 2000 (only in Hungary)
• For orders over 2 kg the Seller’s staff will contact the Customer at the contact details provided at the time of ordering!

When picking up via GLS ParcelShop, the parcel will typically be delivered to the machine within 2-4 working days from the order date. The Customer will be informed of the expected time of pick-up by e-mail. Parcels arriving at the GLS Parcel Point will be stored at the acceptance point for 5 days and then returned to the sender of the parcel.

Courier delivery is carried out between 8:00 and 18:00 on weekdays.

If the Customer is not at home within this time frame, please provide a delivery address (e.g. workplace) where couriers can reach you in any case.

The parties agree that in the case of prepayment, the Seller is not able to deliver the ordered product(s) to the courier service until the full amount of the transfer has been received.

10.3. Delivery time limit

The general delivery time for the order is 30 days maximum from the date of order confirmation.

Please be informed that:

• the state of emergency declared due to the coronavirus,
• special legal measures taken in emergency situations and published in the Hungarian Gazette,
• the measures taken by the persons acting for the performance of the contract (payment service provider and the transport partner) in the event of an emergency

the performance of the contract is affected as a force majeure event.

A situation of vis maior may prevent or delay the Seller from fulfilling its contractual obligations, for which the Seller cannot be held liable under the Civil Code.

In order to deal with any hindrance or delay, the Seller is entitled to:

• suspend or defer performance of the contract,
• to suspend or postpone performance of the contract, or to refuse performance of a contract already concluded on the grounds of impossibility (where force majeure makes performance impossible foreseeably).

In the event of suspension or deferment of performance of the contract, the Seller shall perform his contractual obligations at a deferred date in view of force majeure.

In the event of impossibility of performance of the contract, the contract shall be terminated pursuant to the Civil Code and the purchase price already paid shall be returned to the Buyer. In the event of a refund of the purchase price, the Seller shall apply the payment method used by the Buyer or the refund method individually negotiated by the Parties.

10.4. Purchase price and payment methods, terms and conditions

Prices are in HUF and include 27% VAT. Prices are indicative. The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The amendment of prices does not cover contracts already concluded. (16. Applicable law)

Products on this website may be purchased through the website for private use only. If you are a reseller, please contact our customer service at contact@calendulapharma.com

The available methods of payment for the products ordered are determined by the Seller and displayed on the website when the order is placed. The payment methods made available by the Seller shall be selected by the Customer during the ordering process.

The Customer shall pay the purchase price of the products ordered and the delivery fee according to the payment method chosen by the Customer when placing the order.

10.4.1 Wire transfer:

If you wish to pay by bank transfer, please select the bank transfer option when placing your order.

You will receive a confirmation email with your order, which will contain the details required to make an advance payment.

The bank account will be opened with Calendula Pharma Co. Ltd., the official bank account of calendulapharma.com webshop operator. In the message box, please enter the order number and the name on the order.

Bank transfer details:

ERSTE BANK Hungary Zrt.
Calendula Pharma Co. Kft.
11600006-00000000-45602845

10.4.2. Paypro credit card payment:

The Buyer acknowledges that, if he/she chooses to pay online, the payment service is provided by Calendula Pharma Co. Ltd., PayPro S.A. (head office: Poznań, ul. Kanclerska 15, 60-327 Poznań, registered at the District Court of Poznań, registration number 0000347935, Community tax number 7792369887) is provided by PayProPro.s.s. (PayPro.co.uk). PayPro provides the highest level of online security. It guarantees the security of payments and personal data.

In the event of using the online payment method, it may be necessary to record the Customer’s credit card details on the online interface, in view of which the Customer uses the online payment method in each case solely at his/her own risk. If the online payment method is chosen, the Company does not receive the Customer’s credit card details, does not have access to them and the details are not transmitted to the Company. This data is processed exclusively by PayPro S.A. and by choosing the online payment method and entering the credit card data, the Customer expressly consents to this data processing.

By repeatedly asking Paypro questions, the Customer expressly consents to this processing.: https://payproglobal.com/faq/

Find a Paypro order: https://payproglobal.com/customer-support#order-lookup

10.4.3. Paypal payment:

With 192 million active accounts in more than 200 countries around the world, PayPal allows anyone to shop safely, conveniently and cost-effectively.

The advantage is that PayPal, like commercial banks, keeps your information safe. The data is handled in a highly encrypted system (SSL, https).

PayPal registration creates a PayPal account to which you can associate your credit card (importantly, it must be suitable for online payments), so that when you make a purchase it is considered a card payment.

How does the payment work?

PayPal payment methods:

• If you already have a PayPal account, you will need to enter the email address and password you provided when registering to pay. You can pay using the credit card associated with your account.
• If you are not registered with PayPal, you will need to provide the following information so that you can pay for your purchase using PayPal’s payment system:
  • Country: Country where the card was issued
  • Card Number: Your credit card number
  • Expires: Expiry date of the credit card in dd/mm order
  • CSC: The three-digit security code on the back of the card
  • First name: First name
  • Last name: Last name
  • Address line 1: Address (street, house number, door, etc.)
  • Address line 2: Field not required
  • City: City
  • State / Province / Region : State, province, region (county)
  • Postal code: ZIP code
  • Phone number: Phone number (format e.g. +36301234567)
  • E-mail: Confirmation will be sent to the e-mail address provided here
  • Password: Password (required if you want to register.)
  • Confirm password: Password confirmation
  • Agree & Continue: Approval

More information and PayPal registration: www.paypal.com

11. Right of withdrawal

11.1. As a consumer, the Civil Code. According to Article 8:1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered consumers, so legal persons may not exercise the right of withdrawal without giving reasons! The consumer has the right to withdraw from the contract without giving any reason according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal

a) for a contract for the sale of goods

aa) the product,

ab) where several products are sold, if each product is supplied at a different time, the last product supplied,

by the consumer or by a third party other than the carrier and indicated by the consumer, within a time limit of 14 days from the date of receipt of the goods by the consumer.

Nothing in this point shall affect the consumer’s right to exercise his right of withdrawal under this point during the period between the date of conclusion of the contract and the date of receipt of the goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which removes the obligation to make an offer to conclude the contract.

11.2. Cancellation notice, exercise of the consumer’s right of withdrawal or termination

The consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by making a declaration to the customer service.

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The time limit is 14 days.

It is for the consumer to prove that he has exercised his right of withdrawal in accordance with this provision.

The seller shall acknowledge the consumer’s withdrawal by electronic means immediately upon receipt, provided that the consumer is also informed of the right of withdrawal on his website.

11.2.1. Obligations of the Seller in the event of withdrawal by the consumer

• The seller’s obligation to refund:

In accordance with Article 22 of Government Decree No. 45/2014 (26.II.), if the consumer withdraws from the contract, the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery charges, within 14 days of the date of the withdrawal at the latest. Please note that this provision does not apply to additional costs incurred as a result of choosing a mode of delivery other than the least costly usual mode of delivery.

• The Seller’s refund obligation

In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount returned to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee. The Seller shall not be liable for any delay due to the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

• Additional costs

If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.

• Right of retention

The Seller may withhold any amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.

11.2.2. In the event of withdrawal or termination of the consumer’s obligations

• Returning the product

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer must return the product immediately, but no later than fourteen days from the date of withdrawal, or hand it over to the Seller or a person authorised by the Seller to receive the product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.

• Payment of costs related to the return of the product

The consumer bears the cost of returning the product. The product must be returned to the Seller’s address. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the date of notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.

• Consumer liability for depreciation

The consumer is liable for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.

11.3. The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

a) in the case of a contract for the provision of a service, after the whole of the service has been provided, if the undertaking has begun to provide the service with the consumer’s express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the whole of the service has been provided;

b) in respect of a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period set for exercising the right of withdrawal;

c) a non-prefabricated product which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;

d) perishable or short-lived products;

e) for sealed products which, for health or hygiene reasons, cannot be returned after opening after delivery;

f) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;

g) in respect of an alcoholic beverage the real value of which is dependent on market fluctuations in a manner beyond the control of the undertaking and the price of which has been agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;

h)in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;

i) the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;

j) newspapers, periodicals and periodicals, with the exception of subscription contracts;

k) for contracts concluded by public auction;

l) for a contract for the provision of accommodation, transport, car rental, catering or leisure services other than for housing, if the contract has a specific performance date or time limit;

m) for digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.

12. Reservation of rights, retention of title

If you have previously ordered a Product but did not receive it at the time of delivery (not including where you have exercised your right of withdrawal) or the Product has been returned to the Seller with no indication that you have not requested it, the Seller will make the fulfilment of the order conditional on the payment in advance of the purchase price and delivery costs.

The Seller may withhold delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including in the case of products paid for by bank transfer, where the Buyer transfers the purchase price in the currency of the Member State in which the product is sold and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

13. Miscellaneous provisions

The invalidity, illegality or unenforceability of any part of these GTC shall not affect the validity, legality or enforceability of the remaining parts.

If the Company fails to exercise a right under the GTC, the failure to exercise that right shall not be deemed a waiver of that right. No waiver of any right shall be valid unless expressly stated in writing. The Company’s failure on one occasion to insist strictly on a material term or provision of the GTC shall not constitute a waiver of its right to insist on strict compliance with that term or provision in the future.

Purchasing via the webshop implies the Customer’s knowledge and acceptance of the possibilities and limitations of the Internet. The Customer acknowledges that he/she must assess the possible risks associated with browsing and shopping on his/her own and ensure the safe use of his/her computer and the protection of the data stored on it.

The Company shall not be liable for any damages arising from vis maior or other events beyond its reasonable control, including, but not limited to, the following

• use or malfunction of the Website,
• alteration of data by anyone,
• delays in the transmission of information,
• viruses,
• software failure, internet network failure, other technical failure,
• line or system failure.
• The Company shall have no liability whatsoever if the delay in delivery or any other problem or error is caused by inaccurate and/or incorrect information provided by the Customer.

The Company excludes all liability for the conduct of users of this website.

The Company and the Customer shall try to settle their disputes amicably.

14. Complaints handling procedure

Our store aims to fulfil all orders with the right quality and to the full satisfaction of the customer. If the Customer has any complaints about the contract or its performance, he/she may send a complaint to the above e-mail address or by letter.

Our Company will promptly investigate the oral complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint, our Company will promptly take a record of the complaint and its position on the complaint and provide a copy to the Customer. If an immediate investigation of the complaint is not possible, the Company will take a record of the complaint and provide a copy to the Customer.

The Customer may send the complaint by e-mail to contact@calendulapharma.com or by post to the postal address of 8653 Ádánd, Darázsi utca 3. The Supplier shall investigate the Customer’s complaint within 30 days and shall inform the Customer in writing of the outcome of the investigation and the remedies available to the Customer. A copy of the reply shall be kept for 3 years and shall be presented to the inspection authorities on request.

15. Copyrights

As the https://www.calendulapharma.com website is a copyright work, it is prohibited to download (reproduce), re-transmit to the public, otherwise use, electronically store, process and sell the content of the https://www.calendulapharma.com website or any part thereof without the written consent of the Company.

Any material from the https://www. calendulapharma.com website and its database may be reproduced with written consent only by linking to that website.

The Company reserves all rights to all elements of its service, its domain names, the secondary domain names formed from them, and its Internet advertising space.

It is prohibited to adapt or reverse engineer the content of the website or any part of it; to create Customer IDs and passwords in a fraudulent manner; to use any application that could modify or index the website or any part of it.

16. Data protection

The privacy policy of this website is available at: https://calendulapharma.com/en/privacy-policy/

17. Relevant legislation

The Contract shall be governed by the provisions of Hungarian law, and in particular by the following laws:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
• 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the purchaser in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)

Effective date of these GTC: 20.04.2023